Jordan Friedley

• 400 hours of professional training over 10 weeks.

• Utilized a hands-on approach to practice user-centered design.

• methods, design thinking skills, team collaboration, and client relations.

• Full-time immersive student in the User Experience Design program relations.

• Developed a portfolio of individually and collaboratively focused in-class projects.

• Host training programs, webinars, on-demand videos, and regulatory training.

• Develop and maintain the curriculum, agenda, communication with updates to mortgage systems and training technology.

• Collaborate with other departments and serve as a member of project committees.

• Lead special projects, complete research, and testing tasks.

• Strategically managed 35 accounts in healthcare, academia, and more.

• Organized and led on-site product deployments with third-party project managers, executives, chief culinary offices, marketing, and IT.

• Served as trusted customer liaison by consistently assessing accounts for changes in product usage, personnel, goals, finances, demographics, and other areas affecting ongoing client satisfaction.

• Implemented marketing, support, and process changes to optimize product success.

• Develop and implement customer training webinars and materials, resulting in a 20% decrease in product set-up time and a 25% reduction in product collisions.

• Translate customer feedback into analytics used to improve growth marketing initiatives and increase return on investment.

Creative Media Support | Genius, Apple 2013-2018

• Trained, guided, and provide resources to customers on how to use and troubleshoot Apple devices and programs over the phone and in person.

• Developed expertise in the following programs: Logic, Final Cut, Motion, Compressor, Photos, Garage Band, iMovie, Pages, Numbers, Keynote, Mac OS, and iOS.

• Mentored and trained new hires, peers, and employees returning from leave,

• Provided technical support and repair for thousands of iMacs, iPhones, and additional Apple products.

• Hosted customer training workshops and one-to-one sessions and group training sessions.